Re-imagining Child Protection by Featherstone Brid White Susan
Author:Featherstone, Brid, White, Susan [Featherstone, Brid, White, Susan]
Language: eng
Format: epub
Tags: Political Science, Public Policy, Social Services & Welfare, Social Security, Social Science, Social Work, Sociology, General
ISBN: 9781447308010
Google: WmJyAwAAQBAJ
Publisher: Policy Press
Published: 2014-04-14T05:30:01+00:00
Source: Adapted from Reason (1997) and Gain Working Group E (2004)
There are examples of such redesign within social work, such as the Borough of Hackneyâs âReclaiming Social Workâ initiative. Here the âprocess paradigmâ was seen as part of the problem, not the solution: âWith greater reliance on a procedural approach ⦠a workforce often incapable of professional, creative and independent thinking had emergedâ (Goodman and Trowler, 2011: 161). Radical reorganisation along sociotechnical principles (small, autonomous work groups) achieved the virtuous circle of improved outcomes (for example, reduced children in care) at a lower financial cost (Goodman and Trowler, 2011; Munro, 2011). The reclaim model is not the only option and we do not advocate it as anything other than an exemplar. Indeed, much of its success may well be attributed to the fact that it was designed in situ not imported. The principles of STSD are important whatever the nature of the organisation. Whether a large local authority or a small social enterprise, designing organisations and systems for the right species is imperative and small is usually beautiful when it comes to the organisation of teams (Stanley et al, 2013).
Organisations must be properly designed, taking full account of both ends of the quality broom. The developments in England at least, over the past two decades, have privileged the management of institutional risk over the improvement of practice. We urge that future developments need to attend to the role of âtrustâ in the delivery of human services. Smith (2001) makes an important distinction between trust and confidence. Confidence refers to the general sense of safety and reliability that we invest in systems â having certain expectations in relation to professional roles and the regulatory frameworks governing these systems. Confidence is at the âhardâ, handle end of the quality broom, and can be supported by good systems. However, this must not be at the expense of trust, which serves as a guide to interpersonal relationships where the outcome cannot be guaranteed and, indeed, where the possibilities of disappointment and regret are always present â the âsoftâ end of the quality broom. If activities such as social work are to bring about positive outcomes in peopleâs lives, then trust is essential. First, many of those who need services will have experienced situations where their trust was betrayed very profoundly. This might lead to the conclusion that it is better to concentrate on developing systems based upon rights and entitlements. Rights are a vital underpinning for childrenâs services, but rights are exercised in interpersonal encounters and services (including those based upon rights) mediated by people (Smith, 2001). Research evidence suggests that how a service is delivered really matters in terms of whether people continue to access it. For example, young people constantly give feedback on the importance of how they are talked to by workers and whether they feel such workers are genuine. Thus, while it is important to measure how many children attend the meetings that are held to discuss their care, it
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